Prettys Solicitors

Ipswich clients who return to this firm describe a continuing relationship that covers conveyancing, divorce, employment and personal injury matters, and repeat instructions run as a theme through the feedback. Over time several solicitors are named as trusted contacts, with Emma Champion singled out for being approachable and straightforward during a contentious dispute.

Keeping clients updated as a case develops is recalled again and again, while staff are called helpful when questions arise and the handling of work is described as efficient and well organised. Practical support during stressful periods is another feature that surfaces in accounts of both disagreements and property completions. Wills, estate planning and probate instructions are remembered for the care taken to explain the options clearly, and the range of disciplines available under one roof is valued by business clients.

Property transactions and family work are the engagements most often described, with the resolution of disputes and the transfer of a home appearing repeatedly. One recurring point is how promptly calls and correspondence are answered once a matter is under way, and several accounts note that the same solicitor stays with a file from start to finish. Completions and settlements are the outcomes clients most often return to when describing the service, alongside the clarity of the advice given at the outset.