Ellisons

Professionalism and a welcoming manner emerge as the qualities most often praised by those who have used this Ipswich firm, whose family law work includes looking after the affairs of elderly relatives alongside broader legal services. Several customers describe the solicitors handling their matters as experienced and genuinely helpful, and the honesty of the advice given is a point that comes up often.

Fair pricing for the work completed is another recurring theme, with clients noting that matters are dealt with efficiently. Reviews regularly refer to how approachable and courteous everyone at the practice is, from the solicitor managing a parent's affairs to the wider team, and sensible precautions to keep visitors safe during the pandemic also drew approval. More critical accounts point to difficulties getting calls returned, with one client left waiting for a response that never arrived.

Communication problems recur in feedback about the business side of the practice, where a lack of clarity over fees and a perceived absence of attention to detail feature across several accounts, including confusion over what a conditional fee arrangement actually covered. These concerns about responsiveness and transparency sit alongside the positive reports on the standard of legal work itself, with the care of elderly clients' affairs a particular strength.