Reviews
4.7 / 5 · 82 totalWe’ve used GWL at Heswall a number of times in recent years. There were some delays at times, but otherwise helpful and clear advice given. We appreciate their support and expertise!
Really dissapointed as from the previous reviews i was hoping they would be better than most other conveyancers, unfortunately not. I rang up for a quote and they advised me to use their online enquiry form, i completed it and accepoted the quote on the 5th November. I hadn't heard anything so i chased up on the 12th and i got a reply next day asking for some further questions and sending a new quote as the remortgage is through a company, I accepted same day. I was advised on 22nd that the files were being opened and i provided their details to my mortgage provider, then nothing until 11th December when i get a one line email saying they're too busy to take it on. Which would be absolutely fine if they told me at the beggining but to send an email over a month later has put me back, just before christmas it's going to be even harder to find a new conveyancer so in theory it's costs me 2 months. Completely unprofessional.
Have had the misfortune of having to deal with this solicitors since the passing of my Mum. She was guided to GWL by the free wills service as she was terminally ill and wanted to update her will. The changes made I’d already said I’d ensure would be done so it wasn’t necessary and GWL updated her will days before her death. When I called to let them know they straight away offered to complete probate as they held the original will, and said they’d quote me for it. The quote was much higher than I could afford and they said it would be taken straight out of the estate. As it’s not a large or complicated estate I declined and then they said I needed to pay to retrieve the will which they’d had for less than 2 weeks. Said that my mum had agreed to this (12 pages of small Ts and Cs she wouldn’t have been able to read). Most other firms I have spoken to have said they don’t charge to retrieve a will as it’s a document I as the executor am entitled to and need otherwise it’s an impediment to probate. I asked GWL nicely if as this was done so last minute could they kindly overturn the £120 fee they want as I am struggling with multiple estate management fees and they have repeatedly turned this down leading me to seek to make a formal complaint and also try to stop any other families falling into their quite openly predatory trap to gain money. A complaint has been submitted to Marie curie who made the recommendation to the free wills service and also to the free wills service. I will also be taking this to the ombudsman so that GWL may hopefully review their convulse administrative practices that also makes no provision for executors/relatives living away from the area since they not only expect £120 from me but also for me to go in person and thus incur travel costs and parking to retrieve the will in person with 3 unique original forms of ID. I’d understand if she’d had a lot to leave but she didn’t and I’m the main beneficiary. Their absolute unwillingness to help troubleshoot their poor policies, and abysmal quality of writing shocks me how they ever get clients anyway as my name is constantly spelt wrong, as are words in what should be professionally delivered and reviewed documents. Maybe this is why they’re so desperate for £120. If you’ve got this far do yourselves a favour and avoid this solicitors at all costs and tell your sick relatives to do the same!
An excellent service for conveyancing. Sarah from the Heswall office was so helpful with our buying and selling properties. She was very proactive in contacting us and keeping us informed at every stage. Any query we had was answered promptly. We would not hesitate to use GWL again and would recommend them wholeheartedly.
Have used them for conveyancing of two property sales now and both times was glad of the responsiveness and thoroughness compared to poor experience elsewhere. Very happy with the service and would definitely use again. Special thanks to Wendy - you're a star!
Looking for a Solicitors who offers value for money and a high level of professionalism they look no further! The service provided by Wendy and the team was exceptional, eg. Always returned my calls, never had to call back, always friendly. Will be using again if the need arises. 5*
GWL did LPAs for my parents and were excellent throughout the process. They offered prompt and patient guidance in response to our questions and needs, and were reassuring and compassionate. Would recommend.