Reviews
4.8 / 5 · 262 totalWhat a horrible experience. “You will pay a bit more but you will get the service”, they said, well we did and we didn’t. Supposedly competent in dealing with ‘Lifetime Mortgages’ we went to this Firm for that reason. We should have realised how bad things were going to be, when the first batch of forms and paperwork were sent out to someone else in error. We then endured months of poor communication by inexperienced staff, and to be honest at times what felt like incompetence. The considerable stress of moving home was only compounded by this Firm. Never again!
We have used Burt, Brill and Carden for our last 3 house transactions and they have always been personal, timely and professional in their services. Compared with other solicitors in our chains they have always looked superior.
Emily Shearing was excellent - prompt, professional, flexible and very personable. She made every effort to help us understand the legal complexities.
I was represented by Courtney Pearce and I would highly recommend her for Right to buy property purchases as she was excellent. The purchase was quite long and she was extremely patient with me and the Council when retrieving the information from us and remained very professional throughout. She was very thorough with all the fine details and was great at explaining what documents meant or breaking down the legal language. Communication was always consistent and available with Courtney and she was always great at keeping me up to date with the process. Thank you so much Courtney I wish you the best of luck with your career I am a very satisfied client.
The service I received during the purchase of my property was extremely slow, disorganised and impersonal. I received multiple incorrect documents and was asked to pay my deposit twice, as it had not been correctly recorded the first time. Communication was poor, often defensive and verging on rude. I’m so disappointed after reading the positive reviews, as it seems I drew the short straw with my case handler and supporting team. I regret instructing this firm and would not recommend them.
I would avoid their conveyancing team at all costs, they are extremely slow to respond. They commit to dates to exchange and then go completely missing in the days prior rendering it not possible. Very ineffective firm and they will slow down your transaction considerably
We sold our flat back to the council and a few firms were just not interested in acting for us. Burt Brill and Cardens had no issues, with a two tier fee system to cover any exceptional issues from the local authority explained up front and honestly. Vicki Fletcher was our lawyer and she smoothed the whole process. Always communicated well either directly or through her assistant Ruth. No real issues and we paid the lower tier fee. A great team and will certainly use B B and C again. Many thanks.