Harmony Law

* * AVOID * * Krishna Kaur * * * Property completed 18 days ago and no payment received! Chased again and promised by Krishna Kaur a cheque would be in the post! No Payment so chassed again and this time Krishna Kaur promised a BACS payment! Yes you've guessed it chassed again as no payment and Krishna Kaur promises another BACS payment and couldn't grasp why I was a little frustrated and ended the call and refused to communicate! Any Estate Agent with the influence to avoid any of their clients instructing this company would be well advised to do so...

These guys seriously need to look up the dictionary definition of Harmony, which couldn’t be further from the truth. Harmony Law AKA Ross Coates solicitors have a nice enough team but are a disaster. My father appointed Ross Coates to handle the conveyancing on the sale of his property, which FINALLY went through in early December having started in the Spring. Admittedly there were some hold ups due to probate on the buyer’s side but the simple fact is that their business model is quote cheap and stack ‘em up, which puts their team in a completely impossible position in terms of being able to service clients appropriately, working only by email and basically refusing to speak to the other party’s solicitor (who were equally awful). I had to step in as my father was going mad with it all and it was truly horrific. The final nail in the coffin was a message from my father’s equity release firm in the New Year to say there had been a 12 day delay between completion and when they actually received the sum owed so interest was still racking up on a property that he no longer owned to the tune of £1k+. When I spoke to the team, this came as no surprise and was resolved in a few days (by which time the interest had gone up again). I can only take comfort that the amount they had to pay the bank to cover their error was more than we paid for the conveyancing so they actually made a loss!

Unprofessional, slow, rude and poor customer service. Best advice I can give you is avoid this place even if they offer to pay you. Unbelievable slow and highly unprofessional. Remersh Kaur team handled the sale and purchase of my property and it got to the point that I had to get cc’d into every email from the buyers solicitor so I could ensure that they responded. At one point Dara blatantly lied stating information had been sent to the buyers solicitor from the management company however the management company hadn’t sent the information to Ross Coates as they hadn’t responded to there emails for 2 weeks prior. After all that it went though about a month ago and now I’m having to deal with a late payment fine for stamp duty because they took longer then 2 weeks to file the paperwork. To date have sent them 4 emails and multiple calls about this and no response to any email. Long and short of it if you have the time and energy to babysit a bunch of inadequate solicitors then choose them.

No words to describe how bad they are. I purchased an auction property, it was transparent from the start that it is 28 days completion and agreed on. 3 weeks of lies, no meaningful responses and nothing done. We ended up representing ourselves to avoid losing the property. It was a very stressful time, including getting registered with the Land Registry. We made mistakes and the property is still not completely registered. If I could give -10 I would, not even a 0 Totally unprofessional, causing huge stress to clients.

AVOID AT ALL COSTS!!! Nearly cost us our house purchase. My partner had used their services about 6 years ago to buy his property... the kicker is, they completely forgot to register him on the land registry and we were none the wiser. When it came to selling the property and buying a new one, our new solicitor noticed his name had never been on the register for 6 YEARS. By this point we had made an offer on a house which we couldn't move forward until our name was correctly registered, so we got back in touch with Ross Coates solicitors. They were rude, dismissive, gaslighting... the way they (Stephen) spoke and acted to my partner was horrible. I don't know exactly why they didn't bother to add our names to the register correctly, but we had to wait for our file to be retrieved from their off-site archive. We had to get our parents involved due to stress and only when we did that did things get moving. Our seller was close to pulling out on our purchase as we took so long and we had a case for negligence. Don't even bother unless you want a massive headache 5-10 years down the line as they can't even be bothered to finish the job correctly.

Where do I start, other than taking over 7 months to complete a simple flat sale, their incompetence beggars belief. They ask for the same info 3 times, don't read what you send back and then ask for the same again, they don't answer emails, don't answer calls and then to top it all they paid out over £1000 in error and had the nerve to say I would get my money, yes my money back when they got it returned to them. I am still waiting 6+ weeks for this money with still no positive outcome. Pay more with somebody else, anybody else and don't put yourself through the trauma of dealing with them.

We are having numerous problems with Ross Coates Solicitors, the customer service is 0%. They never answer emails but quick to take your money and have about 3 different people dealing with your case paperwork goes missing they did not even know I was purchasing another property yet it was made clear on my paperwork and numerous emails. The service is a joke, do not waste your time using them. Pay a Solicitor who knows what they are doing and do not hang up on you!