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Goldstones Solicitors

Goldstones Solicitors

3.4(71 reviews)See reviews ↓·Swansea

What customers say

Based on genuine customer reviews

In Swansea, Goldstones Solicitors handles criminal matters and general legal services, with several reviewers highlighting the work of Sophie Jones on complex cases. Her passion for the work and willingness to explain matters at each stage come up repeatedly, and clients describe being kept informed about what was happening with their case. Mark also receives praise for guiding people through every stage and securing a good result, with his manner described as approachable and reassuring.

The firm represented clients in criminal proceedings, including crown court matters and police interviews, and reviewers mention the clarity of the advice given and the commitment shown when cases proved unusual. Communication draws positive comment, with clients feeling able to ask questions and receive straightforward answers.

Alongside this, a recurring theme in the feedback is the difficulty some people had in reaching a named solicitor and obtaining updates, with several describing repeated calls that were not returned and messages that went unanswered. Others report frustration at having to chase progress and at the length of time taken to receive paperwork. Capable representation when contact is established sits against inconsistent responsiveness that, for some, prompted a search for alternative arrangements, particularly around crown court and police interview work.

Reviews

Reviews are taken from publicly available sources.

BG
Bill Gg30 January 2026

Worst solicitors going had Sophie Jones representing me didn't even turn up at court both of them. Not once but twice didn't even turn up at court worst solicitors ever

JR
John Rayner6 January 2026

Mark is a top bloke and also rest of the team helped me with every stage of my case and with a good result definitely recommend A*****

AM
Annie M17 December 2025

Was in unfortunate position of needing a duty solicitor and was given Sofie. Took 2 phone calls and work on other cases whilst with me, and at a time where empathy is key - showed none. Afterwards I emailed both her and partners to request further assistance and got no response at all. In a helpless position I called on my allocated professionals to assist where I was unable and was left to fend for myself in an extremely unfamiliar world

GM
Georgia Morris2 November 2025

I’m current going through crown court and I had Sophie jones she been really good and excellent with me I told her about the police when I was arrested and she said how bad they deal with vulnerable people is bad I would recommend Sophie but still got to have a barrister but Sophie I would say you should go to her

BB
bob Bob5 September 2025

dropped me in the shit i dont advise dan was a nightmare. sophie was good but needs to get more experience in time she will get there. John has experienced knowledge but to old. i dont recommend id never use them again,

MC
Michael Cox16 May 2025

Avoid like the plague. However, if you want a pretending law firm, who doesn't understand law, forever in meetings, does not return phone calls because it may cost them time and money, and only act on their own agenda. Congratulations, you have found the right firm. Be prepared, the only thing they understand is billing. I would give them a zero rating. Sadly this is not an option.

HH
Helen Hay16 May 2025

I now understand why this firm has such poor reviews. One star is too much for this firm. I feel compelled to share my experience and to warn people if you want any kind of legal advice or service bypass Goldstones. The moment I contacted them I was met with a dismissive and unhelpful attitude from the receptionist. This lack of courtesy extended to the solicitors themselves, who come across as rude, disinterested, unresponsive, and lacking in both empathy and professionalism. At a time when compassion and clarity were needed most, calls were repeatedly unanswered and emails ignored to the very last minute leaving the family distressed. I cannot in good conscience recommend this firm to anyone seeking reliable, respectful, or timely legal assistance and I strongly advise anyone to seek legal advice elsewhere but this place.

Solicitors & law firms in Swansea compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Swansea are compared.

RankProviderRatingReviewsOpen Sat.
1Graham Evans & Partners★ 4,6145No
2Peter Lynn & Partners★ 4,3118No
3JCP Solicitors - Swansea★ 4,294No
4Howells Solicitors★ 4,0141No
5Goldstones Solicitors (this page)★ 3,471No
Contact
+441792643021www.goldstones.co.uk10 Walter Rd, Swansea SA1 5NF
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed