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Dicksons Solicitors

Dicksons Solicitors

3.6(75 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

House-buyers and sellers who instruct this Stoke-on-Trent practice frequently describe a conveyancing process that felt more straightforward than they had feared, and the same names surface again and again in that feedback. Natalie is praised for being approachable and for replying to calls and emails, with one household returning to her for the sale of an earlier home after she handled a purchase. Sarah Brookes is remembered for explaining each stage plainly while keeping matters professional, and Andrew Grace for taking clients through a transaction one step at a time.

Adele Baskerville is credited with keeping a buyer updated throughout, and Kay Emery with efficient and courteous handling of the matter. Friendliness of the individual fee earners, together with the personal attention they give, is the strand that runs through most of the comments, as is the willingness to answer questions as they arise. Property work, including probate connected to it, forms the bulk of what is discussed, and it is the human side of the service, rather than any technical detail, that clients seem to recall once their matter has completed.

Legal services

Reviews

Reviews are taken from publicly available sources.

MJ
Michael Jones27 July 2026

Rude, unproffesional, nearly ruined my case and lost my child, and never chsllanged a single thing that others did while i was being abused and even scolded me afterwards

Μ
Μπράντλεϋ13 January 2026

Very rude service from an old lady on the phone who doesn't understand my English very well at all im a British citizen and she cant understand me she said take your call else where we cant help ypu but there website says differently so I will be sharing this phone call regarding her on social media.

MB
Matthew Bestwick15 September 2025

They don't do legal aid and haven't for 2 years is what I was told in their reception today. Good job guys update your website!

EA
Emma Allen20 May 2025

I don’t normally do negative reviews, but I genuinely do not know how this company is still running - their service is AWFUL. If you are buying/ selling a property, please do not choose these solicitors!! They were on the other side of the buying process for us and made everything an absolute nightmare. They lost important documents, hardly ever replied, made everything sooo slow and was just so unhelpful. They made our process extremely stressful and unpleasant. Things only progressed when we put matters into our own hands and done their work (eg. Contacting third parties such as HMRC, management companies and landlords) they would lie and say they were awaiting responses, when as a matter of fact the third parties hadn’t heard from them regarding certain enquiries, not mention they lost the grant of probate! They are far from professional. They are unhelpful, unlawful and just frankly inexperienced - they need to find a new occupation so they stop messing with people’s lives. I would recommend anyone who is thinking about choosing these solicitors, to think again, otherwise you will walk away more stressed and anxious than you ever have been.

JW
jane wiliams31 October 2023

the worst solicitors i have ever had to deal with. everything takes for ever especially with andrew grace. emails are ignored, papers are lost. years taken and even then nothing sorted. look elsewhere if you want things done properly

TS
tracy summerfield3 October 2023

From the reviews Dicksons still hasn't changed after all these years wish I went somewhere else now if anybody is thinking of using these I would advise them to AVOID do your research and look elsewhere.

RG
Rubani Ghulam9 May 2023

Andrew Grace was fantastic to deal with and explained everything step by step.. would recommend if buying or selling a property.

Family law solicitors in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1SMK Solicitors★ 4,5156No
2RJS Solicitors★ 4,643No
3Clowes & Co Solicitors★ 4,372No
4WOOLLISCROFTS SOLICITORS LIMITED incorporating Bishops & Edward Hollinshead★ 3,664No
5Dicksons Solicitors (this page)★ 3,675No
Contact
+441782262424www.dicksonssolicitors.co.uk36 Cheapside, Hanley, Stoke-on-Trent ST1 1HQ
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed