D J P Solicitors

Family law, employment queries and property matters form the core of the work handled by this Aberdeen practice, where reviewers describe a knowledgeable team and a reasonably priced approach. Several customers highlight the efficiency and responsiveness of Steven Ritchie in family law cases, noting that he made a difficult process easier, while Dean is repeatedly named for his excellent results and approachable manner, with clients saying they were put at ease immediately and that their options were fully explained to them. Praise also covers straightforward answers to employment questions, listening carefully to what clients needed, and resolving issues without unnecessary delay.

Accounts of the service do not agree, however. Some describe paying deposits or fees without the promised legal work being carried out, and others mention a lack of response to messages, unexpected charges for minimal revisions, and a brusque manner from front-of-house staff, including in sensitive matters. The pattern that emerges is of a firm whose legal expertise is valued by many but whose cost transparency, communication and client care are questioned in a recurring minority of accounts, particularly where billing or progress became a source of dispute.