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Ben Hoare Bell LLP

Ben Hoare Bell LLP

3.6(51 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

Ben Hoare Bell LLP draws clients who are navigating demanding personal circumstances, and the accounts left by those clients describe a service that combines legal knowledge with genuine care. Richard Hardy is named time and again, with reviewers recalling that he walked them through each stage of the process, answered messages and calls, and honoured scheduled appointments. The matters handled range across family cases and a compensation claim connected to contaminated water in Brixham, and one account notes that two separate cases were seen through professionally.

Practical advice and steady backing over long periods feature prominently, as does sensitivity towards the difficulties clients were facing. A recurring counterpoint concerns follow-through: promised call-backs that never arrived, an initial advice appointment that did not take place, and a perception that telephone discussions were later contested or poorly recorded. Frustration at slow responses and at feeling that one side of a case went unheard appears in more than one account, so the picture combines strong individual representation with uneven consistency in keeping clients informed.

Reviews

Reviews are taken from publicly available sources.

R
Ross13 August 2026

Apparently i was to be phoned back within 24 hours. 10 days later and still waiting the company is pathetic just like the staff working in it complete morons! Avoid at all costs. There's a reason they have so many 1 star reviews, they're lucky the lowest you can give is 1 star. You might want to wake the moron up who answers your phone aswell, ive heard more life in the morgue and more intellegence in a nursery

AO
AbeliA Official23 July 2026

I couldn't recommend a better law firm that Ben Hoare Bell. Richard my lawyer made my case as easy as he could with amazing support throughout the years. After the suffering I endured, this company ensured they got me the justice I deserve. Thankyou so much Ben Hoare Bell

M
Meghann21 July 2026

I have just gotten off the phone to this business. I sent an enquiry to them via email on July 7th. It's now July 21st and I'd received no response whatsoever so I decided to ring them. Girl on the phone told me "if you haven't heard anything back we wouldn't be able to assist". I said "you wouldn't be able to assist...?" I was confused by why they wouldn't have the curtesy to inform someone of this and apparently just expect any one who enquires to be psychic! She said "that's right yes, if you haven't heard back from the firm" I said "well that seems extremely poor. So you just ignore people?" Her response was "we wouldn't get back in contact with them, no". Pretty appalling for a solicitors firm to be honest. Takes nothing to send a quick email. Suppose they're rated as 3.7 stars for a reason 🤷🏼‍♀️

JM
Jess Myers29 May 2026

I cant recommend this solicitors enough they have been brilliant and so reliable for me and got everything sorted

JB
Jonathan Bateman17 May 2026

Absolutely atrocious. Ignored 5 months of messages and then send me an arsey message on the same thread saying because I hadn't given them the proof they needed (even though they were informed I'm autistic and can barely leave the house) they're dumping me even though it was only month 4 of 12 to make a claim. These people are the worst solicitors I've ever had the displeasure of not working with because they're lazy and don't want to help. And yes I will go to the ombudsman as manipulating the disabled is disgusting. The lack of communication in general is disgusting. The reply on the thread after months of ignoring me is disgusting. Don't trust these people when they lie to you that you can trust them. I trusted them and now i can't get representation as its its been too long. This company will not help you. You will only be left miserable. Suicidal and alone.

CL
Carolyn Larner25 April 2026

Richard Hardy represented me in my claim against South West water after drinking contaminated water in Brixham. I want to thank him for all the help and advice he gave me in securing compensation for me with my case. I cant thank him enough!!

ET
Emma Thompson20 April 2026

I cant thank this firm enough for the advice and way they represented me from start to finish not only were they very professional but also supportive and understanding. Amazing service thankyou!

Conveyancing solicitors in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
1Brian Mackenow & Co Solicitors★ 4,871No
2Mortons Law Limited★ 4,358No
3Peter Dunn & Co★ 4,157No
4McKenzie Bell Solicitors★ 3,872No
5Ben Hoare Bell LLP (this page)★ 3,651No
Contact
+441915653112www.benhoarebell.co.uk19 John St, Sunniside, Sunderland SR1 1JG
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed